We may collect and process the following data:
Personal Information:

• Name
• Email address
• Billing and shipping address
• Phone number
• Payment details (processed securely via third-party providers)

Technical Information:

• IP address
• Browser type and version
• Pages visited
• Time and date of visits
• Referring websites

Usage Data:

How you interact with the Site (buttons clicked, pages visited, etc.)

We use your information for the following purposes:

• To fulfil and manage orders
• To provide customer support
• To personalise user experience
• To process payments securely
• To send marketing emails (if opted-in)
• To improve website functionality and security

We process your data under the following lawful bases:

• Your consent
• The performance of a contract
• Compliance with legal obligations
• Our legitimate interests (e.g., to improve services and marketing)

We do not sell your personal data. However, we may share it with:

• Payment processors (e.g., Stripe, PayPal)
• Delivery and logistics partners
• IT and system administration providers
• Legal or regulatory authorities, when required

We retain your data only for as long as necessary:

• Order data: 6 years (for tax and accounting purposes)
• Marketing data: Until you unsubscribe or request deletion

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Object to processing or request restrictions
• Withdraw consent at any time (for marketing)
• Complain with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at: privacy@botanicalab.co.uk

Our Site uses cookies to enhance your experience. You can choose to accept or decline cookies via your browser settings. Please refer to our [Cookie Policy] for more details.

We implement technical and organisational measures to protect your data, including:

• SSL encryption
• Limited access to personal data
• Secure data storage and backups

Our website may contain links to external sites. We are not responsible for the privacy practices of other websites and encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. All changes will be posted on this page, and we encourage you to review it regularly.

If you have any questions or concerns about this Privacy Policy, please get in touch with us at:
Botanicalab Biosciences Ltd
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London
W1T 6EB
Email: hello@botanicalab.co.uk